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AHPI noted that Bajaj Allianz had not revised tariffs for many years, despite consistent medical inflation and rising operational costs.
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The Association of Healthcare Providers of India (AHPI) and Bajaj Allianz General Insurance company have taken a step towards resolving the differences between them.
Tensions escalated between the two, after the AHPI had advised its members in the North to suspend cashless services to Bajaj Allianz’s policyholders from September 1.
Representatives from both sides met and addressed issues on the agenda – though some sticky issues remain – including resuming cashless health insurance at some member hospitals that had earlier been suspended by the insurer, said Dr Girdhar Gyani, AHPI Director General, told businessline. AHPI will review its earlier advisory on suspension, once insurers resume their cashless services in the next couple of days at all member hospitals, he said, indicating that the impasse will be resolved.
AHPI expressed concern over “the proposed GIC-led common empanelment process and abrupt stoppage of cashless services to pressurise AHPI member hospitals in lowering tariffs which it viewed as anti-competitive and lacking a sound legal basis,” the association said, urging them to restore cashless services at the AHPI member hospitals, in patient interest.
Tariff revision
At the Thursday meeting, AHPI said it pointed to unresolved issues that were placing hospitals under “severe financial and operational stress, ultimately compromising patients’ care and safety.” The pointed out that tariffs had not been revised by Bajaj Allianz for many years, despite consistent medical inflation and rising operational costs.
businessline has reached out to Bajaj Allianz and a response is awaited.
Gyani said, “We urge all the insurers to work in partnership with hospitals and immediately restore cashless services at member hospitals. They also need to engage with the member hospitals regularly to revise outdated rates, setting up transparent grievance mechanisms, and respecting clinical autonomy.”
Further, he pointed out, “The issues we have raised are not about commercial disputes alone, but about the sustainability of hospitals and the rights of patients. Patients are the biggest sufferers when insurers refuse to revise tariffs, deny claims, and interfere in medical decisions. These practices are coercive, unfair, and go against the principles of accessible healthcare.”
Other issues discussed involved adoption of new technology, setting up a proper grievance mechanism and persistent questioning of clinical calls, the AHPI said.
Published on August 28, 2025
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