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In a significant step towards digitising citizen services and improving efficiency, the Government of Tamil Nadu and Meta in India today signed a Memorandum of Understanding (MoU) in the presence of Palanivel Thiaga Rajan, Minister for Information Technology and Digital Services, to launch WhatsApp-based citizen services.
Accessible via a single number, the first phase of the chatbot will enable people across the state to access 50 essential government services anytime, anywhere, says a relesae.
The chatbot will be available in Tamil and English, offering services through text for maximum accessibility. Citizens can use it to address grievances, make utility payments such as electricity and water bills, pay municipal taxes and book metro tickets – all within a single chat window bringing government services directly to people’s fingertips and eliminating the need for multiple visits to service centres.
Minister Rajan said, the State government has a vision to lead India’s digital transformation by making governance more people centric, transparent and inclusive. The partnership with Meta is a decisive step in that journey. By combining the State’s commitment to e-Governance with the simplicity and reach of WhatsApp, the State government is ensuring that technology works for every citizen of Tamil Nadu in the most simplified way redefining how people connect access citizen services
Ravi Garg, Director, Business Messaging, Meta in India, said, WhatsApp is a platform that is familiar to people across India, and its simplicity and ease of use making it the ideal platform to provide digital access to government services.
Published on August 14, 2025
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